Support
Customer Support & Legal Desk

Contact Support & Grievance Redressal

Platform: Maxx Reward Support Hours: Mon – Sat, 10:00 AM – 7:00 PM IST
Need Quick Help? Write directly to our customer support desk at support@maxxreward.in from the Google email address registered with your Maxx Reward account.

1. How to Submit a Support Request

To help us resolve your issue as quickly as possible, please include the following information in your email:

  • Registered Google Email: The exact email used to sign in to Maxx Reward.
  • User Profile ID: Found inside the app under Me → Profile.
  • Category of Issue:
    • Redemption Issue: Mention your Redemption ID and requested reward item.
    • Shopping / Cashback Tracking: Mention the merchant name (e.g. Myntra/Flipkart), date of transaction, and order value.
    • Phone Verification: Describe the OTP error or cooldown message received.
    • Bug or Crash: Include your Android OS version and device model.
  • Screenshots: Attach relevant screenshots if applicable (please never screenshot sensitive payment passwords or OTPs).

2. Response Time Commitment

Our customer support team aims to acknowledge all inquiries within 24 to 48 business hours. Complex verification queries (such as merchant cashback disputes) depend on third-party retailer validation and may take 5 to 7 working days to resolve.

3. Statutory Grievance Redressal Mechanism (India)

In accordance with Rule 3(2) of the Information Technology (Intermediary Guidelines and Digital Media Ethics Code) Rules, 2021 and the Digital Personal Data Protection Act, 2023, the contact details of the Grievance Officer for Maxx Reward are provided below:

Designation: Grievance Officer

Entity: Maxx Reward Compliance Desk

Email Address: grievance@maxxreward.in (or support@maxxreward.in with subject "ATTN: Grievance Officer")

Operational Address: India

Grievance Process & Timelines:

  • The Grievance Officer shall acknowledge receipt of any complaint within 48 hours of receipt.
  • The complaint shall be investigated and redressed within 15 working days from the date of receipt.
  • Users must write from their registered Google account email address to enable proper identity verification.

4. Account Deletion Assistance

If you are unable to access your Android device or have uninstalled the app and wish to permanently delete your account and personal data, please visit our dedicated Account Deletion Page or email us with the subject "Delete my account".